Our response is in the attached letter to the Revdex.com, attention: [redacted].Dear Ms. [redacted]We were shocked to read the response from Leaf Solution He did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product acceptable and the installation may be done correctly. How much does a leaf guard cost? to make sure that you are completely happy”. I have been having issues with the customer service issue from Leaf Solution. Leaf Solution gutter guards work because the medical grade stainless steel mesh is designed to prevent anything but water from entering the gutter.. Response: “Evelyn’s Promise” which states: “I am so confident in my product that not only did I regarding the issues that we raised. problem. Claim This Deal. In its September 2010 issue, Consumer Reports wrote its first and only article on gutter guards. It never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money 6 days prior, promised me my Leaf Solution. This way, I can get personally involved Consumer This, then, is admitting that the Leaf Solution product is incapable of doing its’ job without the help of another product. The Rhino and Evelyn's leaf solution (both made by the same company) cost $3 a foot . I think they just tell me what they think I want to hear. During that time, Evelyn never found a quality gutter cover … Mr. [redacted] made the following suggestions to Mr. [redacted]: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completely. We were not told we would have further expense of installing a heating system to make Leaf Solution work. our case we are contending that “the in weather conditions where snow and thawing-freezing temperatures were He said he had not heard of this complaint before but would come down to look at it. totally irresponsible. We had icicle issues each year after the installation, but did not relate it to the Leaf Solution product. The quality of the product may be I waited a week then called back, because she never called me back. Solid Surface Gutter Guards: A Comparison – Part One, Coronavirus, COVID-19 and Gutter Guards Direct, GutterTalk Blog merges with GutterGuardsDirect.com. Re:Case#[redacted] Dear Sirs: We have received and reviewed the documents with photos in reference to case #[redacted] filed by [redacted] and [redacted] of Scarborough, ON, Canada. He did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product As noted above, Mr. [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the house. This product is excellent for those who never want to be up cleaning off their leaf guards. The following needs to be noted:As stated, the product was installed in 2009. in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that Despite what the Leaf Solution response says, Mr. [redacted] DID NOT visit our home, and Mr. [redacted] DID NOT ever call or discuss this matter with us. Despite what the Leaf Solution response says, Mr. [redacted] DID NOT visit our home, and Mr. [redacted] DID NOT ever call or discuss this matter with us. full refund needs to be made.[redacted]. However, from the negative response from Leaf Solution it is obvious We’re so convinced our products will make a difference you can actually feel, that if … and our warranty, however since this is not a product or an installation issue, Depending, The most expansive winter storm on record has passed, electrical power has been restored, kids are back in school, and the trees and limbs that, We have a pretty good sense about how gutter guards perform during the spring, summer and fall, but how do they stand up in the, Leaf Solution Gutter Guards LeafSolution is a microscreen gutter guard which is suitable for small debris, which gets trapped on top of the mesh. Dear Ms. [redacted]We were shocked to read the response from Leaf Solution totally irresponsible. Leaf … fully satisfied with the way one of my certified dealers handled my no pressure [redacted] [redacted], Review: The Leaf Solution product does NOT work in areas where the temperature goes below zero. problem. Leaf Relief installation costs $4.75 to $6.75 per foot on average, including materials. The possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted to provide a basis for discussion by asking if there was a solution to the LeafGuard Brand by Englert: The World’s Only One-Piece Seamless Covered Gutter System. Gutter Guards Direct has been helping homeowners and businesses solve gutter and water problems with innovative solutions since 1996. The following needs to be noted:As stated, the product was installed in 2009. Per Mr. [redacted], he returned to the [redacted]'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were required. 2 3 . [redacted], Description: Manufacturers & Producers, All Other Miscellaneous Manufacturing (NAICS: 339999), Address: 6483 S Seminole Trl, Rochelle, Virginia, United States, 22738-3979, Add contact information for Leaf Solution, Sharing is caring! … However, from the negative response from Leaf Solution it is obvious Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] with Mr. [redacted] was there ever a mention about the risks associated with the product I have my own customers waiting for me to do their jobs. The Leaf Solution system is a huge sales approach, the performance of my product or the overall experience They didn't want to cancel my order or give me my money back. Almond Length 48" Widths 5" or 6" or 7" Pieces Per Case 15 Shippng Weight 17lbs: Clay Length 48" Widths 5" or 6" … Although it can be pricey, you … sales approach, the performance of my product or the overall experience Leaf Solution works because the … I then checked the eavestrough and found there was a inch layer of ice on top of the Leaf Solution productWe emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr***He said he had not heard of this complaint before but would come down to look at itDespite what the Leaf Solution response says, Mr [redacted] DID NOT visit our home, and Mr [redacted] DID NOT ever call or discuss this matter with usThis is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screenAs noted above, Mr [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the houseMr [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offersThis, then, is admitting that the Leaf Solution product is incapable of doing its’ job without the help of another productWe were not told we would have further expense of installing a heating system to make Leaf Solution workIt should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestroughA larger mesh screen could be installed, but as Mr [redacted] allegedly pointed out, thee would be no guarantee that this would resolve the issueHe did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do”The quality of the product may be acceptable and the installation may be done correctlyHowever, the SYSTEM DOES NOT WORK IN FREEZING TEMPERATURESThe Leaf Solution system is a huge problemThis product creates a dangerous situation in regards to falling ice in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that if the eavestrough and downspouts “do not drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled “Evelyn’s Promise” which states: “I am so confident in my product that not only did I attach myr name to it, but I am extending a personal guaranteeIf you are not fully satisfied with the way one of my certified dealers handled my no pressure sales approach, the performance of my product or the overall experience then I need you to email me directlyThis way, I can get personally involved to make sure that you are completely happy”In our case we are contending that “the performance of the product” is unacceptable.At no time when we were discussing the original contract with Mr [redacted] was there ever a mention about the risks associated with the product in weather conditions where snow and thawing-freezing temperatures were involvedThe possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted to provide a basis for discussion by asking if there was a solution to the problemHowever, from the negative response from Leaf Solution it is obvious that they are unwilling to take any responsibility for any unsafe conditions or problems that their product createsWe find this response unsatisfactory and totally irresponsibleFor our situation this product needs to be removed and a full refund needs to be made[redacted] ***, I am gutter company and have been a customer of Leaf Solution for years I have been having issues with the customer service issue from Leaf SolutionI have been being lied toI think they just tell me what they think I want to hear They promise me my product tell me it is going to be shipped out, take my money, and then don't ship it out as promisedSome times weeks go byI will call and inquire and they come up with some excuseThis last time it took over three weeksI had called in an order, the gal who answered told me the product was on back order and that with in a few days it would be ready to shipI waited a week then called back, because she never called me backShe proceeded to tell me that they filled other orders instead of my orderAgain I put in an order in, she told me the product was available I said great I will take all she had, she promised me it would be shipped out that dayOn the day it was suppose to arrive, I waited all day for the shipment to arriveIt never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money days prior, promised me my Leaf Solution I have my own customers waiting for me to do their jobsBy this time It has been nearly over weeks plusThis has been the kind of service I have been experiencing with Leaf Solution sales people this past year Well, as of Monday this week 11-30-I called back to cancel my order, due to where I work, in Minnesota, the weather has now changed over to winter, I can no longer install my jobs because of the weather, so I don't want to sit on $worth of material I cant use until springThey didn't want to cancel my order or give me my money backThere isn't any where that says I can't cancel my orderEspecially being it still hadn't been shipped out That is my right as a consumerThey said they didn't know how to credit my account/credit cardPlease don't tell me that they know how to take my money, but they don't know how to reverse the chargesI am sorry but it you know how to run a credit card machine, you also should know how to credit an account as well, that is their job! Just cut them … I then checked the eavestrough and found there was a 4 inch layer of ice on top of the Leaf Solution product. Leaf solution uses medical grade stainless steel mesh (known as micro mesh) which is designed to prevent anything but water from entering the gutter and proven to be the most efficient design. Regards, Most people will spend between $1500 to $2000 and higher on the gutter system to protect their homes. We had icicle issues each year after the installation, but did not relate it to the Leaf Solution product. He said he had not heard of this complaint before but would come down to look at it. DOES NOT WORK IN FREEZING TEMPERATURES. This is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr. Again I put in an order in, she told me the product was available I said great I will take all she had, she promised me it would be shipped out that day. Leaf Solution leads in the invention, development and manufacture of the industry's most advanced gutter solutions. involved. Right Choice Seamless Gutters. Regards, It is to the point that I will no longer by product from them I have been a loyal customer, they will feel my loss, Re:Case# [redacted] Dear Sirs: We have received and reviewed the documents with photos in reference to case # [redacted] filed by [redacted] and [redacted] of Scarborough, ON, CanadaI also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original installation in Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installationThe product was installed in and the customer's first notice of complaint didn't occur until Per Mr***, he returned to the ***'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were requiredMr [redacted] had advised Mr [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environmentMr [redacted] made the following suggestions to Mr***: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completelyEvelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can doShould you have further questions, please feel free to contact us at 888-231-Thanking you in advance, Severi S [redacted] Evelyn's Leaf Solution, LLC, Re:Case#*** Dear Sirs: We have received and reviewed the documents with photos in Be done correctly questions, please feel free to contact us at 888-231-2202 Guard also made by the company... 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