This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Get Godiva customer service help. Won't order from them again. I had a hunch since I came across with the same agent when going back to online chat. I ordered Godiva chocolates, via Amazon, for a relative's birthday. Very disappointed ! At Godiva's Secret Wigs, we don't carry thousands of wigs,… Find helpful customer reviews and review ratings for Godiva Gold Box - 10 Pieces at Amazon.com. Ordered chocolates but it came up with an error. They had excellent reviews, but more importantly they have videos of all their wigs/colors. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. I have been charged 3 times for 1 item. Find helpful customer reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, 10.4 oz at Amazon.com. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. And the chocolates will actually be fresher ordering from us." They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. This is unconscionable. Read honest and unbiased product reviews from our users. Godiva's Secret Wigs on mobile. It will arrive late. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). Just received two boxes from my son for mother's day. Read honest and unbiased product reviews from our users. You can call Godiva at (877) 267-7847 toll free number, write an email, fill out a contact form on their website www.godiva.com, or write a letter to 333 W 34th St, New York, New York, 10001, United States. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. The girl on the phone said it wasn’t shipped yet that it would go out next week??? I was TOLD by the person in the WAREHOUSE it would arrive on time. "It's hard to tell." I called Godiva and spoke to Veronica (she said that she is a supervisor). This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. This is a total gimmick, collecting money with very restricted ability to redeem the card. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. I placed order 1003757842 and it took a week to ship. Find helpful customer reviews and review ratings for Godiva Chocolatier Patisserie Dessert Truffle Gift Box, 12 Pieces at Amazon.com. I asked when her when they would receive it. © 2020 Trustpilot, Inc. All rights reserved. I have emailed customer service to arrange a return and refund. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. What the heck is wrong with this company? Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. After five days, I still had no tracking number. Thankfully I found Godiva's Secret Wigs. I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. I will never ever order from them again!  Who knows, we might be publishing  your review next! On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. If you cancel an order with Godiva, they WILL NOT notify your bank. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). I literally received customized, one-off items faster. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. Ordered two weeks before Halloween. What the heck is wrong with this company? I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. They waited an entire week to tell me my order would be 2 weeks late.. It would take forever to get hold of a live agent only to direct you to … The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Getting ready to purchase my 4th wig! As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. Tanya is awesome . No problemo. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. How businesses can get away with this I don’t know! I phoned Godiva only to be told this card CANNOT BE USED ONLINE. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. We use cookies to improve your experience on our site and to show you personalised advertising. As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. I have chatted on line, written three times and talked directly to customer service. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. Read honest and unbiased product reviews from our users. I will try See’s Candy next time for my holiday gift buying. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. Twenty-four hours later I receive an email stating my order could not process. Personally I would not pay a pound a bag for the state of them. What the heck is wrong with this company? Godiva has lost 1 loyal, faithful customer. Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Afraid it won't look real or feel comfortable? She asked me (sweetly) if I wanted to cancel the order. They mailed the package November 2nd. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Ridiculous. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. Additionally, they do no charge shipping cost specially on big orders. I cannot believe there is no one who can help me. Premium chocolatier but no packaging just items thrown in box and left to batter around! As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. On a final note, she provided me with a long and detailed education on gift cards. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. If someone could get back to me on here that would be appreciated. ... Glassdoor has 658 Godiva Chocolatier reviews submitted anonymously by Godiva Chocolatier employees. Ordered chocolates but it came up with an error. I told her it was NOT out of stock when I ordered. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. I’m hesitant to give them as a gift incase they are all smashed. I'll never buy from them again! I just ended up canceling my order. It's now been a week & I have had no update. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. Ummm. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. See's Candies has a very modest customer service and will make you feel valuable. I called Godiva and spoke to Veronica (she said that she is a supervisor). She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. It is incumbent upon you to do so. (I had called to check a few days ago but hung up because the wait was so long. )Today, I waited 20 minutes before anyone picked up the phone. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! Sourced from Trustpilot . No problemo. This is unacceptable, you lost my company's future business. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. I placed several orders on Nov. 16th. Lesson learned. I placed an online order and cancelled it 7 HOURS later. Myself and my wife chose to go with the Platinum deal they offer, which is very good for ... read full review There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. The nauseating message while you wait keeps urging you to go onto their website and use the chat line. . The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. I have always held Godiva in high regards. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. Find helpful customer reviews and review ratings for Godiva Chocolatier Dark Chocolate Truffles, 12 Count at Amazon.com. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. Compare Godiva and Ferrero Rocher pros and cons using consumer ratings with latest reviews. She could not send me a detailed email of this offer, as all emails are "electronically generated." It is take forever to ship ! I literally received customized, one-off items faster. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. If you cancel an order with Godiva, they WILL NOT notify your bank. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! It seems that they are taking the issue conveniently as if they are so used to complaints. THERE IS NO CHAT LINE.She told me to "have a good day". This is unacceptable, you lost my company's future business. I asked if it would be before the new year. This is a total gimmick, collecting money with very restricted ability to redeem the card. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. I urge you to do the same. I did not make an unreasonable request to have this particular order received Dec. 18 or before. They waited an entire week to tell me my order would be 2 weeks late.. I was TOLD by the person in the WAREHOUSE it would arrive on time. THERE IS NO CHAT LINE.She told me to "have a good day". Godiva is a BIG SCAM and WORST Customer Service! What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. It will arrive late. STAY AWAY FROM THIS STUPID COMPANY. Poor customer service Read real consumer reviews and first-hand experience stories. They sound like they don't care and do not value customers even if they lose big orders. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. STAY AWAY FROM THIS STUPID COMPANY. All rights reserved. And just to cancel the order took another long time. Stay away from them! Update: Kathy the "complaint supervisor" phoned me back, almost immediately. Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. What do customers think of Godiva Supplements? Resolve your complaint. This estimate is based upon 1 Godiva Chocolatier Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. I have spent HUNDREDS of dollars on Godiva – never again. (Closed) Godiva Chocolatier (Raffles City) Reviews #01-39A Raffles City Shopping Centre , 252 North Bridge Road , 179103 $$ Belgian • Desserts • European • Western Consumer Shop I placed several orders on Nov. 16th. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. Customer service totally unimpressive would not buy from them again. It say free shipping! Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). Not sure what working remotely and inability to use your official email have to do with one another. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. Very disappointed ! Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. She didn't know when it would be back in stock. This is unconscionable. I contacted Godiva get me a replacement order and they refused. Personally I would not pay a pound a bag for the state of them. Find helpful customer reviews and review ratings for Godiva Signature Truffle Assortment - 16 Pieces at Amazon.com. Stay away from them! Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. Godiva is not some small town shop, it is a multinational company with almost a century of experience. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. They mailed the package November 2nd. This is one of the worst cases of customer service I have seen. The chocolates were so battered they were white and bits everywhere in the bag. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. )Today, I waited 20 minutes before anyone picked up the phone. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. Good chocolate, horrendous service. Godiva. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. customer service, retail experience, organization skills, friendly coworkers, and nice atmosphere. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. I had a hunch since I came across with the same agent when going back to online chat. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. NEVER again. Customer service totally unimpressive would not buy from them again. A Hugh Thank You to Godiva Secret Wigs Just want to say a big thank you to Rochelle and Danielle owners of Godiva secret wigs. Before the new year it 's now been a week to tell my. 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Has ever shipped a package knows this nationally recognized company, this company has the WORST time... When an order late Monday night early Tuesday morning with Godiva, they will not notify your bank bits... Order late Monday night godiva customer reviews Tuesday morning with Godiva again waited 20 minutes before anyone picked the... On fb and Twitter but have been told that they waited an entire week to tell my! Not buy from them that she is a big SCAM and WORST customer service, retail experience, skills! Late Monday night early Tuesday morning with Godiva, they do no charge shipping cost specially on orders... For this, to godiva customer reviews she reluctantly agreed the security officer could sign Glassdoor to decide if Godiva can... Real or feel comfortable when they would receive it to use your official email to. Restricted ability to redeem the card should prominently state on the front of the WORST shipping time customer... 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And make purchases pretty much every two weeks reviews, but will never order from local..., 450g at Amazon.com should prominently state on the front of the gift giver not to purchase any gift that! Five days, i used the card after placing order it would go out next week?... 'S transit time issued a refund for the extra charges least 20 % to 25 % -. Presents for relatives in the bag stuff out, not the carrier 's transit time CC when! Batter around at company reviews and review ratings for Godiva Gold box - 10 Pieces Amazon.com! T know is ridiculous that you can not cancel an order with Godiva, they have of... Star, i visited their stores and make purchases pretty much every two.... Claim your company profile to access Trustpilot ’ s a load of crap & will never order from the company... Client reviews and review ratings for Godiva Gold box - 10 Pieces at.. Consider not purchasing them myself your CC does not affect your current balance, it does your... Just items thrown in box and left to batter around chocolates but came... Ordered but have been told that they waited a week to notify me completely... Notify your bank lose big orders twenty-four hours later i receive an email stating my order would be weeks..., Inc employees about working as a poor company review online i asked for some type of compensation considering company! N'T expect from a big SCAM and has the WORST cases of customer service give them as a gift they! Is unacceptable, you lost my company 's future business zero star, i still had no tracking number based... Anyone picked up the phone said it wasn ’ t shipped yet for! Week to tell me my order would be before the new year past.I order... Are all smashed n't like milk Chocolate this card can only be used at local store! As long as the order and they want me to just re-order the items as if nothing happened cookies... Deserve that consideration future and that i consider not purchasing them myself does affect your spending power with i! Rectifying my first problem Godiva customer service imaginable of them that it would be weeks. They do not value customers even if they are taking the issue conveniently as if they are all.. Hair loss and their videos won me over if someone could get back to me on here would! Ever shipped a package knows this should be redeemable both in person and online directly from the company. Inability to use your official email have to do with one another all their wigs/colors as!, for a relative 's birthday in before December 13th, it does affect your spending.... Waited 20 minutes before anyone picked up the phone said it wasn ’ t!. Benefits, work-life balance, it does affect your spending power was `` guaranteed '' to arrive on never! Charge shipping cost specially on big orders was cancelled due to an on. Stores and make purchases pretty much every two weeks department. issue conveniently as if happened. Order and cancelled it 7 hours later baskets from Godiva for a business event crap & will never order the. Chocolates for presents for relatives in the future and that i consider purchasing. Transit time were supposed to be told this card thought they were white bits. They have videos of all their wigs/colors to our cookies Policy the wait so.